Reason codes provide visibility to management about types of activities which are happening in the stores. For many activities such as stock returns, Stock Adjustments, cash variances, and others, Store Associates are required to select a reason code. This reason code is later visible to management, and (depending on use case) may be printed on the relevant printout or report.

You can add, remove or change which reason codes are collected. 

Each Reason Code category is a type of reason code that is collected (for example, the "Cash Deposit" category groups all the reason codes that the user can select when recording a cash deposit.

Entry Point:

Navigation menu > Administration > System Management > Reason Codes

Reason Codes screen

Modify Reason Code prompt

Add New/Modify Reason Codes prompt - Select the category