Pending and in-progress orders can be voided.

You will be presented with the Void Order screen to confirm the voiding of the order, and optionally enter a memo.

Void Order

Void order authentication prompt

You must select a reason code and (configurable optional or mandatory) enter a memo. Authentication can be configured to not be required when you have the required permission.

If any payments have been applied in the order, then the following message is presented when you click Void:

Payments have been processed - popup

In this case you must resume the order and refund or void the payments.